RETURNS & REPLACEMENTS
We want all our customers to be happy and if you do have a genuine problem with quality or damage to any items that you have received, we want to know about it. If damage has been caused while in transit to you, please keep all packaging and the damaged item and inform us immediately; we will then be able to take the matter up with our carrier and make sure a replacement is despatched to you. The carrier will be under instruction to collect the damaged item for return to us.
ISSUES OF QUALITY: Contact our customer service department outlining your quality issues. This will provide us with an opportunity to investigate, and in some circumstances we may ask you to return the item to help us with our investigation. If necessary, we will arrange a replacement or refund. In all circumstances, complaints of quality or damage will only be entertained up to a maximum of 30 days after date of delivery.
We ask that you check your delivered items within 24 hours of delivery and note any damage at the time of delivery. Please email us at firstname.lastname@example.org with details (pictures where possible) of the damage and we will resolve in the best way possible for both parties.
For any collections, the company will deal with the Returns Label so all you will need to do is sufficiently package the returns goods ready for collection. If a collection is missed and you need to re book another collection through us, there will be an extra charge for this.
For any engraved bespoke items we are unable to accept return of goods.