Terms & Conditions

WHO ARE WE?

Engraved Bench is a brand of Field & Hawken Ltd, a company registered in England and Wales (registration number 08614417) whose registered office is at The White House Mill Road, Goring on Thames, Reading, England RG8 9DD.  We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Our VAT registration number is 168 1606 00

 

If you have any questions about how we collect, store and use personal data, or any other questions, please contact us by any of the following means:

 

                phone us on: 0118 9428546; 

                e-mail us at: enquiries@engravedbench.co.uk; or

                   write to us at: Field & Hawken Ltd The Red House Reading Road Lower Basildon RG8 9NG

 

 

 

YOUR USE OF THIS WEBSITE

Unless stated otherwise, this website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products for sale on this website.

 

To the full extent permitted by the applicable law, we disclaim all warranties, express or implied, including, but not limited to, fitness for a particular purpose. We do not warrant that this website, its servers, or e-mails which may be sent from us are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to indirect, incidental, punitive, and consequential damages.

 

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

 

Our entire liability under or in connection with any agreement with you in relation to your order, the goods supplied or otherwise shall not exceed the value of your total payments to us.

 

Nothing in our agreement with you shall serve to exclude or limit our liability in respect of death or personal injury caused by our negligence.

 

We reserve the right to terminate any agreement with you immediately on notice to you in the event that you are deemed to be in material breach of any term of the agreement.

 

OWNERSHIP OF RIGHTS

All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to Field & Hawken Ltd.

 

Your use of the website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the website or its contents. By submitting information (other than your personal data), text, photos, product reviews, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.

 

 

 

OUR AGREEMENT WITH YOU

We shall accept our order and enter into an agreement with you once we have received payment and/or the goods have been dispatched, whichever is the later. In relation to orders where you can pre-order, shown as “available from”, Payment will be taken in advance. In the event the goods cannot be dispatched due to unavailability we shall issue a full refund as soon as reasonably possible.

 

PAYMENT, PRICING & PROMOTIONS

 

 

(1) Payment shall be made by you for all monies owed to us in respect of orders placed on this Website ("Payment").

 

(2) Payment shall be made on order and is acceptable by  all major credit and debit cards: (Switch, Mastercard, Visa).

 

(3) Promotions may vary and will apply at the time of order.

 

 

 

CANCELLATIONS

(1) In certain circumstances, and in accordance with your legal rights when you order online, you may have the right to withdraw from the agreement with us without penalty and without the need to give us any reason, at any time during a period of fourteen (14) working which in the case of goods shall begin from the day after the day of receipt of the goods by you and in the case of services, from the day after the day of conclusion of the agreement.

 

(2) We agree to reimburse you, free of charge, within 30 days of receipt of the goods/cancellation of the services, the purchase price you paid for the goods or services, although we do reserve the right to charge you for the cost of returning any goods (which shall be by deduction from the purchase price and notified to you at the time of cancellation).

 

(3) This right of withdrawal shall not apply, in any event, in the following circumstances:

 

(i) to services if performance of the agreement has begun with your acceptance, before the end of the fourteen (14) working day period;

 

(ii) or to any goods made to your specification or personalised at your request i.e. bespoke goods.

 

 

 

Once you have taken delivery of your goods, we will only give refunds in accordance with your legal rights, for example, if the goods are not fit for purpose or as described or are faulty.

 

PRODUCT AND SERVICE DESCRIPTIONS 

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

 

                orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

                all prices are displayed in pounds Sterling inclusive of UK VAT

                the weights, dimensions and capacities shown on the Website are approximate only;

                whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery;

all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

RULES FOR SUBMISSIONS OF PRODUCT REVIEWS

You must be 18 years of age or older and registered to post a product review. Suppliers or manufacturers are not eligible to post a product review.

 

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.

 

 

 

LAW AND JURISDICTION

Any matter that arise out of your use of this Website (including any agreement entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All agreements shall be concluded in English.

 

ACCESSIBILITY

We've designed this site with accessibility in mind. Some of the general features include:

 

                The use of clear, simple language which is easy to understand.

                The use of common web conventions.

                Avoiding the use of blinking or flickering elements.

                The use of validated HTML and Cascading Style Sheets (CSS)

Standards Compliance. We have strived to ensure our website conforms to level A compliance as specified by the Web Content Accessibility Guidelines (WCAG). In some cases the website provides enhanced features via JavaScript. Our goal is to provide equivalent functionality for users who are not able to use JavaScript and we are working hard to achieve this. 

 

COOKIE name

 

COOKIE Description

 

CART

 

The association with your shopping cart.

 

CATEGORY_INFO

 

Stores the category info on the page, that allows to display pages more quickly.

 

COMPARE

 

The items that you have in the Compare Products list.

 

CURRENCY

 

Your preferred currency

 

CUSTOMER

 

An encrypted version of your customer id with the store.

 

CUSTOMER_AUTH

 

An indicator if you are currently logged into the store.

 

CUSTOMER_INFO

 

An encrypted version of the customer group you belong to.

 

CUSTOMER_SEGMENT_IDS

 

Stores the Customer Segment ID

 

EXTERNAL_NO_CACHE

 

A flag, which indicates whether caching is disabled or not.

 

FRONTEND

 

You sesssion ID on the server.

 

GUEST-VIEW

 

Allows guests to edit their orders.

 

LAST_CATEGORY

 

The last category you visited.

 

LAST_PRODUCT

 

The most recent product you have viewed.

 

NEWMESSAGE

 

Indicates whether a new message has been received.

 

NO_CACHE

 

Indicates whether it is allowed to use cache.

 

PERSISTENT_SHOPPING_CART

 

A link to information about your cart and viewing history if you have asked the site.

 

POLL

 

The ID of any polls you have recently voted in.

 

POLLN

 

Information on what polls you have voted on.

 

RECENTLYCOMPARED

 

The items that you have recently compared.

 

STF

 

Information on products you have emailed to friends.

 

STORE

 

The store view or language you have selected.

 

USER_ALLOWED_SAVE_COOKIE

 

Indicates whether a customer allowed to use cookies.

 

VIEWED_PRODUCT_IDS

 

The products that you have recently viewed.

 

WISHLIST

 

An encrypted list of products added to your Wishlist.

 

WISHLIST_CNT

 

The number of items in your Wishlist.